Attorney General Todd Rokita is alerting Hoosiers to over 60 recalled products during the month of April. The U.S. Consumer Product Safety Commission listed recalled items in multiple areas, with children’s toys and outdoor equipment topping the list.
“I know it’s inconvenient and nobody wants to replace a product they just bought,” said Attorney General Rokita. “But the risk of doing nothing is simply too great. Some of these defective items can cause serious injury or even death. Please take these recalls seriously — check your homes today and keep your loved ones safe.”
The Consumer Product Safety Commission reports the following products were recalled in April:
Cookware/Drinkware
- E Mishan Recalls Granitestone Diamond Pro Blue Stainless Sauté Pans Due to Impact and Burn Hazards | CPSC.gov
- The metal cap on the screw that connects the sauté pan to the handle can become detached and forcefully eject when heated, posing impact and burn hazards to consumers.
- Magnetic Drinkware Charms Recalled Due to Risk of Serious Injury or Death from Magnet Ingestion; Violate Mandatory Standard for Magnets; Sold on Amazon by Maitys | CPSC.gov
- The recalled magnetic drinkware charms violate the mandatory standard for magnets because they contain loose magnets posing an ingestion hazard to children. When high-powered magnets are swallowed, the ingested magnets can attract each other, or other metal objects, and become lodged in the digestive system. This can result in perforations, twisting, and/or blockage of the intestines, blood poisoning and death.
- Vitaquest International Recalls Multiple Iron Supplement Bottles and Packets Due to Risk of Serious Injury or Death from Poisoning to Young Children; Violates Mandatory Standard for Child-Resistant Packaging | CPSC.gov
- The dietary supplements contain iron, which must be in child-resistant packaging as required by the Poison Prevention Packaging Act. The packaging of the supplements is not child-resistant, posing a risk of serious injury or death from poisoning if the contents are swallowed by young children.
- Macy’s Recalls Arch Studio Tea Kettles Due to Risk of Serious Injury from Burn Hazard | CPSC.gov
- The tea kettles’ handle can detach during use when heated, posing a risk of serious injury from burn hazard.
Children’s Toys
- Sam’s Club Recalls Member’s Mark Children’s Pajama Sets Due to Burn Hazard; Violates Mandatory Flammability Standards for Children’s Sleepwear | CPSC.gov
- The recalled pajama sets violate the mandatory standards for flammability of children’s sleepwear, posing a risk of burn injuries to children.
- Children’s Toys Recalled Due to Risk of Serious Injury or Death from Choking Hazard; Violates the Small Ball Ban; Sold on Amazon by Beestech | CPSC.gov
- The recalled spiral tower toy sets violate the mandatory standard for toys because they contain small balls and are intended for children under three years of age, posing a deadly choking hazard.
- Silks Recall Children’s Loungewear Sets Due to Risk of Serious Injury or Death from Burn Hazard; Violates Mandatory Flammability Standards for Children’s Sleepwear | CPSC.gov
- The recalled children’s loungewear violates mandatory flammability standards for children’s sleepwear, posing a risk of serious injuries or deadly burn hazards to children.
- Fun and Function Recalls Children’s Metal Multi-Point Swing Frames Due to Risk of Injury from Fall Hazard | CPSC.gov
- The swing frames can crack or break during use, posing a fall hazard, which can result in injury.
- Sanlebi Pet Vet Playsets Recalled Due to Risk of Serious Injury or Death from Battery Ingestion; Violates Mandatory Standard for Toys; Sold on Amazon by Letokids | CPSC.gov
- The Pet Vet Playset violates the mandatory standard for toys because the button cell batteries in the nail grinder and otoscope can be easily accessed by children.
- JC Sales Recalls Lil’ Buddies Pet Laser Toys Due to Risk of Serious Injury or Death from Battery Ingestion Hazard; Violates Mandatory Standard for Consumer Products with Button Cell Batteries | CPSC.gov
- The recalled pet toys violate the mandatory standard for consumer products with button cell and coin batteries because the battery compartment is not secure, making the button cell batteries easily accessible to children, posing a deadly ingestion hazard. In addition, the button batteries provided with the pet toys are not in child-resistant packaging, and the packaging does not have the warnings as required by Reese’s Law. When button cell or coin batteries are swallowed, the ingested batteries can cause serious injuries, internal chemical burns and death.
- KMUYSL Big Red Barn Farm Animal Playsets Recalled Due to Risk of Serious Injury or Death from Choking; Violates Small Parts Ban; Sold on Amazon by MISSJUNE | CPSC.gov
- The recalled children’s toys violate the small parts ban because the toy is intended for children under three years of age and the fence handles can detach from the toy, posing a deadly choking hazard.
- Children’s Tower Stools Recalled Due to Risk of Serious Injury and Death from Entrapment and Fall Hazards; Imported by AMZCMJ DGD | CPSC.gov
- The recalled tower stools can collapse or tip over while in use and a child’s torso can fit through the openings on the tower’s sides, posing a risk of serious injury and death due to tip over, fall and entrapment hazards.
- Lil Pick Up Recalls Youth All-Terrain Vehicles (ATVs) Due to Risk of Serious Injury or Death from Crash and Burn Hazards; Violates Mandatory Standard for ATVs; One Death Reported | CPSC.gov
- The recalled youth ATVs fail to comply with the requirements of the federal mandatory ATV safety standard posing a risk of serious injury or death.
- The youth ATVs fail to meet the maximum speed limitations for ATVs intended for children ages 6 and older, the mechanical suspension fails to comply with safety requirements, and the throttle may get stuck during use, all of which pose a crash hazard.
- Additionally, the ATVs’ footwell surfaces can reach high temperatures posing a risk of severe burns.
- Children’s Tower Stools Recalled Due to Risk of Serious Injury and Death from Entrapment and Fall Hazards; Imported by TOETOL HOME | CPSC.gov
- The recalled tower stools can collapse or tip over while in use and a child’s torso can fit through the openings on the tower’s sides, posing a risk of serious injury and death due to tip over, fall and entrapment hazards.
- Mini Round Toddler Trampolines Recalled Due to Strangulation Hazard; Risk of Serious Injury or Death; Manufactured by SEGMART | CPSC.gov
- Young children can become entangled in the straps of the hammock, punching bag and hand ring accessories, posing a strangulation hazard, which can result in serious injury or death.
- Montessori Toy Sets Recalled Due to Risk of Serious Injury or Death from Choking Hazard; Violate Mandatory Standard for Teething Toys; Sold on Amazon by SpringFlower | CPSC.gov
- The Montessori toy sets contain an airplane shaped teething toy that has tentacle ends that can pose a choking hazard to young children. The toys also violate the teething toy provision of the mandatory standard for children’s toys.
- Autobrush Recalls Sonic Pro Children’s Toothbrush Boxes Due to Risk of Serious Injury or Death from Battery Ingestion; Violates Mandatory Standard for Consumer Products with Coin Batteries | CPSC.gov
- The recalled delivery boxes violate the mandatory standard for consumer products containing button cell and coin batteries because they contain a lithium coin battery that can be easily accessed by children, posing an ingestion hazard. The packaging also does not bear the required warning labels for products containing such batteries as required by Reese’s Law. If button cell or coin batteries are swallowed, the ingested batteries can cause serious injuries, including internal chemical burns, and death.
- Cpzzkq Baby Loungers Recalled Due to Risk of Serious Injury or Death from Suffocation Hazard; Violates Mandatory Standard for Infant Support Cushions; Sold on Amazon by CetoPMax | CPSC.gov
- The recalled baby loungers violate the mandatory safety standard for infant support cushions because the padding can obstruct an infant’s breathing, posing a serious risk of injury or deadly suffocation hazard.
- ATOYUS Children’s Activity Cubes Recalled Due to Risk of Serious Injury or Death from Choking Hazard; Violate Small Parts Ban and Mandatory Standard for Toys; Sold on Amazon by Melofaver US | CPSC.gov
- The recalled toys violate the small parts ban because the toys are intended for children under three and the toys’ xylophone screws and clock hands can detach. In addition, the toys violate the mandatory safety standard for children’s toys because the mallets have spherical ends, posing a choking hazard.
- Wiifo Children’s Tower Stools Recalled Due to Risk of Serious Injury and Death from Entrapment and Fall Hazards; Imported by Wiifo | CPSC.gov
- The recalled tower stools can collapse or tip over while in use, and a child’s torso can fit through the openings on the tower’s sides, posing a risk of serious injury and death due to tip over, fall and entrapment hazards.
- HappyGira Recalls Sweetie Baby and Style Life Eleven Baby Loungers Due to Risk of Serious Injury or Death from Suffocation and Fall Hazards; Violates Mandatory Standard for Infant Sleep Products | CPSC.gov
- The baby loungers violate the mandatory standard for infant sleep products because the sides are shorter than the minimum side height limit to secure the infant and they do not have a stand, posing a fall hazard. Additionally, an infant can fall out of the enclosed opening at the foot of the lounger or become entrapped. Furthermore, the sleeping pad’s thickness exceeds the maximum limit, posing a suffocation hazard. These violations create an unsafe sleeping environment for infants, posing a risk of serious injury or death.
Decor
- Coluans Christmas Light-Up Rings Recalled Due to Risk of Serious Injury or Death from Battery Ingestion Hazard; Violates Mandatory Standard for Toys; Sold on Amazon by BUDI Official | CPSC.gov
- The recalled light-up rings violate the mandatory safety standard for toys because the battery compartment within the LED light ring contains button cell batteries that can be easily accessed by children. When button cell or coin batteries are swallowed, the ingested batteries can cause serious injuries, internal chemical burns and death.
- Gavoyeat Halloween Light-Up Rings Recalled Due to Risk of Serious Injury or Death from Battery Ingestion Hazard; Violates Mandatory Standard for Toys; Sold on Amazon by CSZWEICD | CPSC.gov
- The recalled light-up rings violate the mandatory safety standard for toys because the battery compartment within the LED light ring contains button cell batteries that can be easily accessed by children. When button cell or coin batteries are swallowed, the ingested batteries can cause serious injuries, internal chemical burns and death.
Bedding
- ELENKER Portable Bed Rails Recalled Due to Risk of Serious Injury or Death from Entrapment and Asphyxiation; Violates Mandatory Standard for Adult Portable Bed Rails; Sold on Amazon by Fuzhou Shiahaha Cultural Industry Development | CPSC.gov
- The recalled bed rails violate the mandatory standard for adult portable bed rails because when the bed rails are attached to a bed, users can become entrapped within the bed rail or between the bed rail and the side of the mattress, posing a serious entrapment hazard and risk of death by asphyxiation. In addition, the bed rails do not bear the required hazard warning labels.
- Sangohe Reannounces and Expands Adult Portable Bed Rails Recall Due to Risk of Serious Injury or Death from Entrapment and Asphyxiation; Violates Mandatory Standard for Adult Portable Bed Rails | CPSC.gov
- The recalled bed rails violate the mandatory standard for adult portable bed rails because users can become entrapped within the bed rail or between the bed rail and the side of the mattress, posing a serious entrapment hazard and risk of death by asphyxiation. In addition, the bed rails do not bear the required warning labels.
- Samson International Recalls Bellevue and Oaklynn Canopy Bed Frames Due to Impact and Injury Hazards | CPSC.gov
- The canopy beams of the bed frames can collapse primarily when the bed is moved, posing impact and injury hazards to consumers.
- Easymake Adult Portable Bed Rails Recalled Due to Risk of Serious Injury or Death from Entrapment and Asphyxiation; Violates Mandatory Standard for Adult Portable Bed Rails; Imported by ZFZG-US | CPSC.gov
- The recalled bed rails violate the mandatory standard for adult portable bed rails because users can become entrapped within the bed rail or between the bed rail and the side of the mattress, posing a serious entrapment hazard and risk of death by asphyxiation. In addition, the bed rails do not bear the required hazard warning labels.
- Casely Reannounces Recall of Wireless Portable Power Banks Due to Risk of Serious Injury or Death from Fire and Burn Hazards; One Fatality Reported After 2025 Recall | CPSC.gov
- The recalled lithium-ion battery in the power banks can overheat and ignite, posing risk of serious injury or death from fire and burn hazards to consumers.
- Adult Portable Bed Rails Recalled Due to Risk of Serious Injury or Death from Entrapment and Asphyxiation; Violates Mandatory Standard for Adult Portable Bed Rails; Sold on Amazon by ZOLIQUEX | CPSC.gov
- The recalled bed rails violate the mandatory standard for adult portable bed rails because users can become entrapped within the bed rail or between the bed rail and the side of the mattress, posing a serious entrapment hazard and risk of death by asphyxiation. In addition, the bed rails do not bear the required hazard warning labels.
Home products
- Tuymec Minoxidil Hair Growth Spray Bottles Recalled Due to Risk of Serious Injury or Death from Child Poisoning; Violates Mandatory Standard for Child-Resistant Packaging; Sold on Amazon by DrHealBeauty | CPSC.gov
- The hair serum contains minoxidil, which must be in child-resistant packaging as required by the Poison Prevention Packaging Act. The hair serum’s packaging is not child-resistant, posing a risk of serious injury or death from poisoning if the contents are swallowed by young children.
- Muscccm Pool Drain Covers Recalled Due to Risk of Serious Injury or Death from Entrapment and Drowning Hazards; Violates Virginia Graeme Baker Pool & Spa Safety Act; Sold on Amazon by SZ Hengxun | CPSC.gov
- The recalled drain covers violate the entrapment protection standards of the Virginia Graeme Baker Pool and Spa Safety Act (VGBA), posing entrapment and drowning hazards to swimmers and bathers.
- Yeeluzan Pool Drain Covers Recalled Due to Risk of Serious Injury or Death from Entrapment and Drowning Hazards; Violates Virginia Graeme Baker Pool & Spa Safety Act; Sold on Amazon by Yeeluzan | CPSC.gov
- The recalled drain covers violate the entrapment protection standards of the Virginia Graeme Baker Pool and Spa Safety Act (VGBA), posing entrapment and drowning hazards to swimmers and bathers.
- Halloween Pumpkin Carving Kits Recalled Due to Risk of Serious Injury or Death from Battery Ingestion; Violates Mandatory Standard for Consumer Products with Button Cell Batteries; Sold on Amazon by Besslly Store | CPSC.gov
- The recalled carving kits violate the mandatory standard for consumer products with button cell and coin batteries because the button cell batteries in the tea lights can be accessed easily by children, posing an ingestion hazard. Additionally, the product and its packaging do not have the warnings required under Reese’s Law. When button cell or coin batteries are swallowed, the ingested batteries can cause serious injuries, internal chemical burns, and death.
- SNOOZ Recalls Electrical Fans Due to Fire Hazard | CPSC.gov
- The power connector inside the fan can corrode and cause the fan to overheat, posing a risk of fire.
- BISSELL Recalls Over One Million Steam Shot OmniReach Steam Cleaners Due to Risk of Serious Burn Hazard from Attachments | CPSC.gov
- The recalled steam cleaners’ attachments can unexpectedly detach from the steam cleaners and expel hot water or steam onto users during use, posing a serious burn hazard.
- Magnetic Stick Figure Sets Recalled Due to Risk of Serious Injury or Death from Magnet Ingestion; Violate Mandatory Standard for Toys; Sold on Walmart by BlissfulDestiny | CPSC.gov
- The magnetic stick figures violate the mandatory standard for toys because they contain loose magnets posing an ingestion hazard to children. When high-powered magnets are swallowed, the ingested magnets can attract each other, or other metal objects and become lodged in the digestive system. This can result in perforations, twisting, and/or blockage of the intestines, blood poisoning and death.
Hair products
- TecFlox Hair and Beard Growth Serum Bottles Recalled Due to Risk of Serious Injury or Death from Child Poisoning; Violates Mandatory Standard for Child-Resistant Packaging | CPSC.gov
- The hair and beard growth serum contains minoxidil, which must be in child-resistant packaging, as required by the Poison Prevention Packaging Act. The bottles are not child-resistant, posing a risk of serious injury or death from poisoning if the contents are swallowed by young children.
Outdoor equipment
- OCUN NA Recalls Condor HMS Triple Carabiners Due to Risk of Serious Injury or Death from Fall Hazard | CPSC.gov
- The carabiner’s gate can malfunction where the gate does not close automatically and has to be closed manually by hand, posing a risk of serious injury or death due to falling.
- Wybotics Recalls Robotic Pool Vacuums Due to Burn and Fire Hazards | CPSC.gov
- The lithium-ion battery in the recalled pool vacuums can overheat, posing burn and fire hazards to consumers.
- Le Hao Tool Recalls Pressure Washers Due to Serious Risk of Injury or Death from Shock and Electrocution Hazards | CPSC.gov
- The recalled pressure washers lack an integral ground-fault circuit-interrupter (GFCI), posing a serious risk of injury or death from shock and electrocution hazards.
- Sweetcrispy Recalls Pressure Washers Due to Serious Risk of Injury or Death from Shock and Electrocution Hazards | CPSC.gov
- The recalled pressure washers lack an integral ground-fault circuit-interrupter (GFCI), posing a serious risk of injury or death from shock and electrocution hazards.
- Pressure Washers Recalled Due to Serious Risk of Injury or Death from Shock and Electrocution Hazards; Imported by Patoolio Direct | CPSC.gov
- The recalled pressure washers lack an integral ground-fault circuit-interrupter (GFCI), posing a serious risk of injury or death from shock and electrocution hazards.
- Pressure Washers Recalled Due to Serious Risk of Injury or Death from Shock and Electrocution Hazards; Imported by BAYOTAK USA | CPSC.gov
- The recalled pressure washers lack an integral ground-fault circuit-interrupter (GFCI), posing a serious risk of injury or death from shock and electrocution hazards.
- Free-Standing Professional Gas Ranges Recalled Due to Risk of Burn Hazard; Manufactured by Fisher & Paykel | CPSC.gov
- The ovens in the ranges can experience a delayed ignition, causing gas to accumulate and the oven door to open from combustion, posing a burn hazard to users.
- Agiiman Recalls Pressure Washers Due to Serious Risk of Injury or Death from Shock and Electrocution Hazards | CPSC.gov
- The recalled pressure washers lack an integral ground-fault circuit-interrupter (GFCI), posing a serious risk of injury or death from shock and electrocution.
- Generac Power Systems Recalls Portable Generators Due to Risk of Serious Injury or Death from Burn and Fire Hazards | CPSC.gov
- When first filling the recalled generator with gasoline, fuel can leak from the carburetor, posing a risk of serious injury or death from fire or burn hazard. Consumers with generators that have previously been filled with enough gasoline to move the gauge off “E,” or have been used without any gasoline leakage, can continue to be used.
- Fengrong Tool Recalls Pressure Washers Due to Serious Risk of Injury or Death from Shock and Electrocution Hazards | CPSC.gov
- The recalled pressure washers lack an integral ground-fault circuit-interrupter (GFCI), posing a serious risk of injury or death from shock and electrocution hazards.
- mGanna Sodium Hydroxide Pellet Bags Recalled Due to Risk of Serious Injury or Death from Chemical Burns and Irritation to the Skin and Eyes; Violate Mandatory Standard for Child-Resistant Packaging; Sold on Amazon by Archie Xpress | CPSC.gov
- The recalled products contain sodium hydroxide (lye), which must be in child-resistant packaging as required by the Poison Prevention Packaging Act (PPPA). The packaging is not child-resistant, posing a risk of chemical burns and irritation to the skin and eyes. The products also violate the labeling requirements for hazardous substances under the Federal Hazardous Substances Act (FHSA).
Electronics
- HTRC and Haisito T400 Battery Chargers Recalled Due to Risk of Serious Injury and Death from Fire Hazard; Manufactured by Huizhou Haitan Technology | CPSC.gov
- The chargers can ignite or cause a connected battery to ignite, posing a fire hazard and risk of serious injury and death.
- Prestige Import Group Recalls Supernova and Typhoon Lighters Due to Risk of Serious Injury or Death from Fire and Burn Hazards; Violates Mandatory Standard for Cigarette Lighters | CPSC.gov
- The recalled lighters violate the mandatory standard for cigarette lighters because they do not have the required child-resistant mechanism, posing a risk of serious injury or death from fire and burn hazards.
- In addition, the lighters failed to meet the pre-market lighter submission requirement needed to demonstrate that the lighters feature child-resistant mechanisms and ensuring their safety and compliance with U.S. regulations.
- LED Lights Recalled Due to Risk of Serious Injury or Death from Battery Ingestion; Violates Mandatory Standard for Consumer Products with Coin Batteries; Sold on Amazon by Happiness Light | CPSC.gov
- The recalled LED lights violate the mandatory standard for consumer products containing button cell or coin batteries because they contain lithium coin batteries that can be accessed easily by children, posing an ingestion hazard. Additionally, the LED lights do not have the warnings as required by Reese’s Law. When button cell or coin batteries are swallowed, the ingested batteries can cause serious injuries, internal chemical burns and death.
- Seasonal Specialties Recalls Members Mark 7’ Pre-Lit Twinkling Bucks Due to Burn Hazard | CPSC.gov
- If the wires are connected incorrectly the current limiting resistor can overheat, posing a burn hazard.
- Shenzhen Shijingjie Network Technology Male-to-Male Extension Cords Recalled Due to Risk of Serious Injury and Death from Electrocution and Carbon Monoxide Poisoning Hazards; Sold on Walmart | CPSC.gov
- The recalled male-to-male extension cords violate safety requirements because their exposed prongs can become energized when one end is plugged into a generator or other power source, posing a risk of serious injury and death from electrocution. In addition, using the cords to supply power from a generator to a residential electrical system (backfeeding) poses a risk of electrocution and fire. The cords’ short length encourages the use of generators close to homes or enclosed spaces, posing a risk of carbon monoxide (CO) poisoning.
- ShymeryDirect LED Lights Recalled Due to Risk of Serious Injury or Death from Battery Ingestion; Violates Mandatory Standard for Consumer Products with Coin Batteries | CPSC.gov
- The recalled LED lights violate the mandatory standard for consumer products containing button cell or coin batteries because they contain lithium coin batteries that can be accessed easily by children, posing an ingestion hazard. Additionally, the LED lights do not have the warnings required by Reese’s Law. If coin batteries are swallowed, they can cause serious injuries, internal chemical burns and death.
- Shenzhen Baihang Recalls VEEKTOMX Mini Power Banks, Due to Fire and Burn Hazards; Sold on Amazon | CPSC.gov
- The lithium-ion battery in the recalled power banks can overheat and ignite, posing fire and burn hazards to consumers.
- ZMC Group Recalls LED Finger Beam Lights Due to Risk of Serious Injury or Death from Battery Ingestion; Violates Mandatory Standard for Toys | CPSC.gov
- The recalled toys violate the mandatory safety standard for children’s toys because the toy contains button cell batteries that can be easily accessed by children. If button cell or coin batteries are swallowed, the ingested batteries can cause serious injuries, including internal chemical burns, and death.
- Apex Gaming PCs Recalls Manik and Apex-branded ATX Computer Power Supplies Due to Risk of Serious Injury or Death from Electrical Shock and Electrocution Hazards | CPSC.gov
- The units lack a permanent, on-product warning label identifying potential electrical shock and electrocution hazards, posing a risk of serious injury or death if the unit is opened or disassembled.
- Tzumi Electronics Recalls FitRx SmartBell Quick-Select Adjustable Dumbbells Due to Serious Injury from Impact Hazard | CPSC.gov
- Weight plates can dislodge from the handle during use, posing a risk of serious injury due to impact hazard.
Clothes
- Head USA Recalls Ski Boots Due to Risk of Serious Injury from Fall Hazard | CPSC.gov
- The fluorescent yellow materials of the boot shell and sole inserts can deteriorate and break, posing a risk of serious injury from a fall.
- SCUBAPRO Recalls Monorail Weight Pockets for Buoyancy Compensator Devices (BCDs) Due to Risk of Serious Injury or Death from Drowning | CPSC.gov
- The D-ring handle that is used to unlock the weight pocket from the Buoyancy Compensator Device (BCD) can detach during use. If this happens, the user will not be able to remove the weight pocket in an emergency in order to rise to the surface, posing a risk of serious injury or death from a drowning hazard.
- 32 Degrees Recalls Heated Socks Due to Burn Hazard | CPSC.gov
- When worn during high-intensity activities that generate a combination of heat, excessive friction, moisture and pressure, the socks can pose an injury hazard including burns.
- nvyue Magic Pocket Staffs Recalled Due to Projectile and Laceration Hazards; Imported by Xingwenfeng | CPSC.gov
- The protective pin mechanism on the Magic Pocket Staffs can fail to prevent unintentional expansion, posing serious projectile and laceration hazards. Even when engaged, the expansion occurs too rapidly for consumers to react, leaving virtually no opportunity for protection.
If you believe you recently purchased a recalled product, stop using it, and check its recall notice (linked above for all products). Then follow the notice’s instructions, including where to return the product, how to get the product fixed, how to dispose of the product, how to receive a refund for the product, or what steps must be taken to receive a replacement product.